Technical Support Analyst

Contract
Dublin, Ireland
Posted 8 months ago
  • Responsibilities

     

    • Assists all corporate and remote users with technical issues related to hardware, software and connectivity issues.
    • Runs diagnostic programs, isolates problems and determines and implements solutions.
    • May provide desk side or remote assistance.
    • Determines when to escalate unresolved issues to the appropriate IT team for further support.
    • May serve as point of escalation and mentor for junior team members.
    • Minimal work direction needed, highly skilled and knowledgeable to the position.

     

    Qualifications & Education

     

    • Working computer and technical systems knowledge.
    • Customer service experience.
    • Strong communication and interpersonal skills.
    • Good listening skills.

     

    To apply contact Martin Lynch on 087-344 3581.

     

    Email CVs to mlynch@mile.ie

Job Features

Job CategoryTechnical Support Analyst

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