• Assists all corporate and remote users with technical issues related to hardware, software and connectivity issues.
• Runs diagnostic programs, isolates problems and determines and implements solutions.
• May provide desk side or remote assistance.
• Determines when to escalate unresolved issues to the appropriate IT team for further support.
• May serve as point of escalation and mentor for junior team members.
• Minimal work direction needed, highly skilled and knowledgeable to the position.

Qualifications & Education

• Working computer and technical systems knowledge.
• Customer service experience.
• Strong communication and interpersonal skills.
• Good listening skills.

To apply contact Martin Lynch on 087-344 3581.

Email CVs to mlynch@mile.ie